Q1: Do you offer OEM & ODM service?
A: Yes, we are able to offer OEM &ODM service, but please provide us registration certification in advance.
Q2: Can I make a small order to test market response?
A: Yes you can choose our stock products with our own brand to test the market.
Q3: Can you send samples before we place order?
A: Yes, we can send samples as requested and sample fee can be refunded when you place order. Freight will be paid by your side.
Q4: How do you check all the goods in the production line?
A: We have spot inspection for each production process and also have finished product inspection.
Q5: Can I customize my own products?
A: Yes,we are glad to receive your customize request. Please send us detailed requirement.
Q6: How do I place order?
A: Inquiry---Quotation--Custom mockup confirmation--Payment--Arrange production--Confirm goods by Photos and video--Ship out.
Q7: How about after-sale service?
A: We have Sales Department for customer service. You can contact us by Whatsapp, Email, Wechat, SKYPE or telephone.
Q8:Can you produce according to the our samples?
A: Yes, we can develop formula according to your sample and make production accordingly.
Q9: What is your terms of payment?
A: We accept TT, Paypal, Western Union, credit card and so on.
Q10: What is your lead time?
A: Custom Time is 5-7 workdays, Express shipping time is 3-7 workdays.
Q11: What is your terms of delivery?
A: We accept EXW, FOB, CIF etc. You can choose the one which is the most convenient and cost effective for you.
Q12: What can we do if we find quality or quantity problem upon receipt of goods?
A:Please send us photos and video evidence. We will make satisfactory solution within 24 hours upon confirmation of the problems.